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Have a question about something you see on our site? Here are some frequently asked questions that may help you. Don’t see your question? Contact Us

General Questions

I became a fan of the Five Star® Facebook page. Now what?
Have fun with all of the cool stuff there. For starters, you can play cool games, write something on our wall, check out our latest videos and even stay up-to-date on latest Five Star promotions, contests, sweepstakes, savings and special offers!

I forgot my password. What should I do?
If you have forgotten your password, click here and we will email it to you.

I forgot my username. What should I do?
If you have forgotten your username, please send us an email.

I want to change my username, address and other info. How do I do that?
If you want to update your account information, please click here.

How do I find out about all the products that Mead sells?
You can visit the Our Products page to get a glimpse of some of the many products Mead offers. If you want more information about these and many other products, you can go to www.mead.com.

How do I sign up for special offers and updates to hear about the cool stuff that Mead is doing?
If you have already registered and have opted in to receive emails from us, then you're all set. If you have not, click here to register so that you receive all the latest news, promotions and special offers from Mead.

I posted something on the message board and it didn’t appear right away. Why not?
In order to protect our site users from inappropriate content, we filter and monitor all message boards posts and comments. Your post, if deemed appropriate, will appear on the message board in about 24 hours.

I created a quiz using the Quiz Creator. It didn’t appear on the site right away. Where is it?
The quizzes that you create are meant to only appear on your profile page and you will need to be logged into your account in order to view them. They are not made to be viewed publicly.

When does Mead Money Madness begin? When does it end?
Mead Money Madness begins July 5, 2011 at 12:01 p.m. Eastern Time (“ET”) and ends on March 30, 2012 at 11:59:59 a.m. ET. Once the Rewards Program Period ends, you may redeem points until April 30, 2012 at 11:59:59 a.m. ET. Points will no longer be valid after this date. This is the last Mead Money Madness program. All rewards forms must be received by May 14, 2012. Please refer to our Terms & Conditions for additional information.

I registered for Mead Money Madness. What will you do with all of my personal information?
Your personal information is maintained in a secure database that we use to fulfill certain elements of the Mead Money Madness program. We will not share your information with spammers or other third parties not associated with the program without your permission. For more details please refer to our Privacy Policy.

I selected a reward, but my printer failed to print the redemption form. What do I do now?

Don’t worry! You can submit your reward redemption form to us by providing all the required information on a separate 8 1/2 " x 11" piece of paper. Required information consists of:

• Full name on the account
• Mailing address on the account
• Email address on the account
• Username for the account
• Which reward(s) you are requesting
• The point value of the requested reward(s)

Please note that only submissions that contain complete and legible information will be accepted. Each submission must consist of: (1) a completed redemption form and (2) original receipts (if you're using UPC points) corresponding to the appropriate quantity of Purchase Points being redeemed for the selected item(s).

US residents are required to send redemption request(s) via Certified Mail in a secure and appropriately sized envelope or package with proper postage.

Please send your form to: Mead Money Madness Rewards Program Redemption P.O. Box 7430 Wilton, CT 06897-7430. For more information, please refer to the Terms and Conditions.

Where do I send my receipts if I live in Canada?

All Mead Money Madness participants who live in Canada, excluding Quebec, and wish to redeem their points for rewards items, should mail their receipts along with a completed Rewards Redemption Form to:

Mead Money Madness Rewards Program Redemption
Attention: Anne Jackson, Marketing Coordinator
Hilroy
7381 Bramalea Road
Mississauga, ON
L5S 1C4

All rewards forms must be received by May 14, 2012.

I submitted a Mead Money Madness Rewards Redemption Form a couple of weeks ago and still have not received my item.
You should receive your rewards item within 10-12 weeks of the time your Rewards Redemption Form is validated and marked as approved for Fulfillment. If it has been more than 12 weeks since you submitted your form, and you suspect that it was lost in the mail, you may contact us to find out if we received it.